Analyzing Sustainable Design in Post-Pandemic Business Space Planning from Consumer Perspective

The pandemic brought transformations in daily life and societal structures. It has impacted the design and planning of commercial spaces. Commercial spaces, serving as the direct interface with consumers, have played a more pivotal role recently. Consumer viewpoints and demands have been changed beyond comfort and convenience to mitigate concerns related to sustainable development and health. From the consumer perspective, we explored the key factors for the sustainable design of commercial spaces in the post-pandemic era. Kansei engineering, factor analysis, and the Kano model were used to identify dimensions, namely safety and comfort, community engagement and sustainability, environmental conservation and resource efficiency, as well as technological integration and waste management. Consumers expect commercial spaces to provide safety measures, adequate ventilation, hygiene and cleanliness, green landscapes, personalized services, and social distancing arrangements to create a pleasant and secure environment. Additionally, they are concerned about whether commercial spaces actively engage with the community, promote sustainable development, and prioritize energy efficiency. The result contributes to the optimization and sustainable development of commercial spaces. By comprehending consumer perspectives, companies can overcome the challenges of the post-pandemic era, innovate in the design of commercial spaces, and create business environments that are more appealing and aligned with consumer expectations.